Refund policy
Thank you for ordering from Nana's Creperie. We strive to provide you with the best experience. Please review our refund policy for orders below:
Crepe Cake:
Order Confirmation and Payment:
- Once your Crepe Cake order is confirmed and payment is received, the order becomes non-refundable.
- Changes to flavors, sizes and/or quantityies of the Crepe Cake may not be accommodated once the order is confirmed.
Change of Pick-Up Date & Time:
- Customers have the flexibility to change the pick-up date with a minimum of 24 hours' notice before the originally scheduled pick-up date (Additional charge may apply).
- Any changes requested within the 24-hour period may not be accommodated.
Cancellation:
- Once order is placed, orders cannot be cancelled nor refunded.
Quality Assurance:
- Nana's Creperie is committed to delivering high-quality Crepe Cakes. In the rare event that you are dissatisfied with your order due to quality issues, please contact us promptly, and we will assess the situation on a case-by-case basis.
Flavor and Size Changes:
- Changes to the flavor or size of the Crepe Cake may not be possible once the order is confirmed. We recommend reviewing and confirming your preferences carefully before finalizing your order.
Contacting Us:
- For any changes to the pick-up date and/or time, quality concerns, or if you have questions about flavor and size changes, please contact our customer service team on our contact us page or call 416-920-5045 during business hours.
Joy Box / Other Food Products:
Order Confirmation and Payment:
- Once your order is confirmed and payment is received, the order becomes non-refundable.
- Changes to the flavor, quantity and/or size may not be accommodated once the order is confirmed.
Change of Pick-Up Date & Time:
- Customers have the flexibility to change the pick-up date & time with a minimum of 1 business days' notice before the originally scheduled pick-up date.
- Any changes requested within the 1-day period may not be accommodated.
Cancellation:
- Unfortunately, we are unable to offer refunds for cancellations once an order has been confirmed and paid.
Quality Assurance:
- Nana's Creperie is committed to delivering high-quality foods and services. In the rare event that you are dissatisfied with your order due to quality issues, please contact us promptly, and we will assess the situation on a case-by-case basis.
Flavor, Size and/or Quantity Changes:
- Changes to the flavor, size and/or quantity of the order may not be possible once the order is confirmed. We recommend reviewing and confirming your preferences carefully before finalizing your order.
Contacting Us:
- For any changes to the pick-up date and/or time, quality concerns, or if you have questions about flavor, size and/or quantity changes, please contact our customer service team on our contact us page or call 416-920-5045 during business hours.
Last updated: 22 January, 2026